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Goin’ Japanesque!

Busta Shinjuku: A New Place for Using Busses and Taxis without Getting Lost

On April 4th 2016, Japan’s largest expressway bus terminal finally opened in the South Exit of Shinjuku Station. Its name is Busta Shinjuku (Bus-ta=for bus terminal). The Shinjuku Station has an average of 3.3 million users daily, which is recognized as a Guinness World Record. The Busta Shinjuku offers a solution for this huge maze-like station. Today, we show you a guide to Busta Shinjuku which makes the Shinjuku Station even more convenient. We offer this article for those of you who are planning a trip to Japan of course, but also for those of you who have already visited Japan in the past. Photo:


How Shinjuku Station South Exit was in the Past

Shinjuku station is almost like a dungeon that you would see in the world of games. Even Japanese get lost here so you can see how a traveler from overseas can easily get lost here. Even if you know where you were going, you would have to travel a distance to transfer from the railway to bus or taxi and it was very inconvenient. The biggest issue was that there was a line of customers waiting for taxis right by the roadside of Shinjuku station south exit, and the entire area was constantly crowded. Tokyo feels small and crowded with people as it is but this area felt even more cramped.


What Has Changed Since the Emergence of Busta Shinjuku?


  • 4th Floor: Expressway bus terminal, ticket vender, waiting facility
  • 3rd Floor: Taxi stand, Tokyo Tourist Information Center, small portion of bus lines
  • 2nd Floor: Pedestrian walkway, ticket gate for direct transfer from the JR line[margin_15b]

The 19 different bus stops that had previously been in various areas of Shinjuku has all been gathered to the 3rd and 4th floors of Busta Shinjuku making it clear and simple. Also, the taxi stand that was a cause of traffic congestion is now located on the 3rd floor and connected by a direct route from the JR Shinjuku station. As a result, the number of buses that depart and arrive at the Busta Shinjuku in a single day is at a maximum of 1625 lines; number 1 in Japan; making it a super large scale traffic hub that connects railway, bus and taxis in one location.


Floor by Floor Guide of Busta Shinjuku

1. What Are the Benefits of Using the Express Bus? (4th Floor)


You see that this gives you a smooth transit from the JR Shinjuku Station to the expressway bus terminal. So what are the benefits of using the express bus? That indeed is the price. For example, using the shinkansen, the distance between Tokyo and Shin-Osaka costs about 14,000 yen; by using the overnight express bus, you can travel for about 2,000 to 3,000 yen.

*The price of the overnight express bus changes by season. At some times, you may be expected to travel in tighter spaces.


The ticket vendor that is similarly on the 4th floor is so modern compared to what you would expect of an express bus terminal. It’s a stylish space almost like an airport.

2. Tokyo Tourist Information Center (3rd Floor)


Even if you were not to use the expressway bus or taxi, there are some benefits to visiting the Busta Shinjuku. The reason is that there is a general information center within. There are staff dressed in kimono providing tourist information about Tokyo and other parts of Japan in 4 different languages: Japanese, English, Chinese and Korean. They offer a free guidebook on Tokyo and free Wi-fi. Do visit the place if you need some tips.

3. Delivery Service by Sagawa Kyubin (Sagawa Express) (3rd Floor)

Also on the 3rd floor is a bag check counter operated by Japan’s major corporation Sagawa Express. They will hold your bags for a flat rate regardless of size. It should make your life easier as you wouldn’t have to carry all your souvenirs and baggage while you go sightseeing, If you wish, you can even have your items sent directly to the airport (same day delivery) or overseas to your home.

4. Direct Route to the Station: Easy to find, Super Convenient (2nd Floor)

The 2nd Floor of the JR Shinjuku Line, 2nd Floor of the Busta Shinjuku Station and the floors above it; the taxi stand on the 3rd Floor and the express way bus terminal on the 4th Floor are all connected by 1 line. Whether you have tons of luggage or its pouring rain, you don’t need an umbrella; you can walk under the arcade making your transport stress-free. Just remember, the ticket gate that connects the JR Shinjuku Station and the Busta Shinjuku Station is the “Shin Minami Kaisatsu (New South Ticket Gate)”.

5. Miraina Tower: The Adjacent Large Scale Retail Facility

The tall building on the right is Miraina Tower

The tall building adjacent to the Busta Shinjuku is the Miraina Tower, about 170 m tall; 32 floors high and less than a month since its opening. Inside there is a new retail facility called NEWoMan (pronounced Newman) and there is fashion retail and restaurants for adults. It is the ultimate convenience.


The south side of Shinjuku has had a complete makeover. The new Busta Shinjuku has helped establish a traffic network that connects as far north as Aomori to Fukuoka in the south. In anticipation of the Tokyo Olympics of 2020, there are still many changes to come to Tokyo, but as of now, if you are in need for anything in Shinjuku, this Busta Shinjuku should be able to solve a lot of your headaches. Keep this in mind!

Help for Your First Trip to Japan! Conveniences in Tokyo Station
List of Free Buses to Know when Sightseeing in Tokyo

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